Access

• Healthcare services and treatment that meets my needs.
  
  

Safety

• Receive safe and high quality health care that meets national standards.
• Be cared for in an environment that is safe and makes me feel safe.
  
  

Respect

• Be treated as an individual, and with dignity and respect.
• Have my culture, identity, beliefs and choices recognised and respected.
  
  

Partnership

• Ask questions and be involved in open and honest communication.
• Make decisions with my healthcare provider, to the extent that I
  choose and am able to.
• Include the people that I want in planning and decision-making.
  
  

Information

• Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
• Receive information about services, waiting times and costs.
• Be given assistance, when I need it, to help me to understand and use health information.
  
  

Access my health information

• Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe.
  
  

Privacy

• Have my personal privacy respected.
  Have information about me and my health kept secure and confidential.
  
  

Give feedback

• Provide feedback or make a complaint without it affecting the way that I am treated.
• Have my concerns addressed in a transparent and timely way.
• Share my experience and partic.
  
  

For more information ask a member of staff or visit www.safetyandquality.gov.au/your-rights.